Communicating and collaborating with clients is at the heart of your business. It is an integral part of your day-to-day success and drives competitive advantage.

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Your unified communication requirements are unique as is your business strategy; they go hand in hand. By placing your UC systems in the Cloud, your communications become commoditized, and your competitive advantage is eroded.

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However, success and competitive advantage are not easy. Managing your unified communications (UC) environment is complicated and puts high demands on your business’s UC infrastructure and the people who support it. As with any powerful technology, UC is constantly evolving, and so it is difficult to stay current with the latest versions and emerging applications/functionalities.

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There is an Answer – Unified Communications Managed Services

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The only way to address all your needs while also ensuring that your communications are performing as critical, strategic business applications is with a proper, world-class unified communications managed service.

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Managed services should reinforce your team, not replace it. Your managed services should also incorporate the right combination of skills, expertise, experience, process, systems, and depth that will help you maximise the benefits of unified communications and stay ahead of the competition.

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How does UC Managed Services help your business? The benefits of Managed Services for Cisco UC
    
Usability

How much money are you spending on unified communications? Are you getting the most out of your technology investment? How do you know that the money you are spending on UC is paying off?

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The key to being able to answer these questions is Usability. eRUNWAY will help you uncover whether or not your team is using the technology you’ve invested in and whether or not they are using it effectively. By tracking this information and working to improve the results constantly, you achieve unified communications.

    
Control

When it comes to technology, control is a very touchy subject. Combustibility, longevity, quality, reliability, functionality, and access amongst other things are business decisions that only you should be making.

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• Your team should always maintain 100% control over your entire UC environment.

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• Your managed services partner should be an extension of your team, not the owner.

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• You should control the timing and type of upgrades performed on your system.

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• You should maintain complete control over the security of your data.

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Control provides flexibility. That flexibility means that you’re ready for whatever happens in the market and you’re able to turn change into opportunity by adjusting to the new reality almost immediately.

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In the unified communications world, this means being able to take full advantage of all UC applications and functionalities without worrying that something won’t be supported. It means integrating your communications with other critical business applications like Salesforce, ServiceNow, etc.

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It means having the ability to make and execute decisions in time, which is vital for a sustainable competitive advantage.

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